Customer Reviews
Most Recent Reviews
Rockend
Using Citrix Online solutions, a provider of real estate management software cut support and sales costs while improving customer satisfaction and expanding its business reach.
"The ability to remotely view the customer’s screen using GoToAssist, and even take over a session with permission, makes it much easier for our support staff to resolve the issue. And it makes customers happy when they can get fast results."
Coheris
A leader in CRM software leverages GoToAssist to reduce the time and cost of technical support, improve the customer experience and give sales a tool for remote presentations.
"With GoToAssist we have improved the quality of customer service. Our users – technicians and salespeople – have gained a higher comfort level in their work, increased their productivity and thus now provide a better overall customer experience."
AbilityNet
A UK charity using Citrix GoToAssist achieved a 100-percent increase in the volume of technology assessments it provides to disabled individuals while reducing travel costs.
"GoToAssist is an impressive tool that bridges the distance between the client and AbilityNet, so our assessors can work as though they are actually sitting next to them."
Océ
Océ delivers real-time remote support with GoToAssist, increasing customer satisfaction and operational efficiencies while reducing travel.
"I was particularly impressed with how simple and easy GoToAssist is to use."
Backup Technology Ltd
Citrix GoToAssist and GoToMeeting allow Backup Technology to significantly reduce wasted travel time and increase efficiency through instant, high-quality issue resolution.
"GoToAssist offered a solution that would really enhance the level of service we could offer to our customers."