Resources


10 Ideas for Using Webinars to Grow Your Business^10 Online Meeting Tips and Tricks^10 Secrets to Customer Retention and Satisfaction^10 Things You Can Do to Get a Promotion^10 Things You Can Do to Turn Useless Meetings into Productive Ones^10 Things You Need to Know to Advance Your IT Career^10 Things You Should Do To Make Your Online Trainings Better^10 Things You Should Know About Being an Epic IT Manager^10 Things You Should Know About Starting an IT Consulting Business^10 Tips for Hosting Killer Online Sales Demos^10 Tips for Keeping Control of Your Online Meetings^10 Ways to Transform Your Business by Embracing Flexible Work^10 Webinar Tips and Tricks^102 Tips for Online Meetings^2 Ways to Build a Motivated Team (On the Cheap)^2012 Sales Management Insights^2012 Sales Performance Optimization Study^3 Behaviors of Virtual Instruction Experts^3 Big Ideas to Build Trust In the Workplace^3 Differences Between Managers and Leaders^3 Elements Every Business Continuity Plan Must Have^3 Fundamental Approaches to Influencing and Building a Revolutionary Team^3 Reasons IT Managers Love GoToAssist^3 Reasons Why IT Pros Choose GoToAssist Over the Competition^3 Service Desk Predictions for 2013^3 Simple Steps to Move Training Online^3 Steps to Drive Service Performance Improvements^3 Things To Do Before, During and After a Webinar^3 Tips for Getting Better Insights from Webinar Attendees^4 Questions Every Sales Manager Needs to Ask About Audio Conferencing^4 Steps to Transforming Dysfunctional Teams^4 Ways to Boost Support Agent Morale^4 Ways To Take Your Company from Good to Awesome^5 Myths about IT as a Service — Don’t Be Fooled^5 Myths about Leading Virtual Teams^5 Profit-Generating Tactics for IT Consultants^5 Reasons Why Your IT Pro Isn’t So Different from James Bond^5 Secrets of Successful Selling (over Video!)^5 Steps to Attract Your Target Audience to Your Next Webinar^5 Steps to Moderating a Webinar^5 Strategies for Designing and Delivering High-Quality Online Instruction^5 Techniques to Deliver an Effective Virtual Class^5 Techniques To Design Interactive Online Training^5 Things To Do In Your Next Online Training^5 Tips for Better Audio in Online Events^5 Tips for Better Audio in Your Next Online Meeting^5 Tips for Better Webinar Audio^5 Tips for Better Work-Life Fit^5 Tips for Helping Geeks Transition into Management^5 Tips for Setting Up an Effective Video Conference Policy^5 Ways To Use Video In Webinars^50 Things You Need to Know to be a Top IT Pro^6 Features That Will Make You Love GoToAssist Service Desk^6 Keys to Delivering the Perfect Online Presentation with Video^6 Misconceptions About the Cloud^6 Steps to Promoting Your Online Event Like a Social Media Maven^6 Steps to Using Social Media to Promote Internal Webinars^6 Strategies to Keep Your IT Career Secure (and Lucrative)^6 Tips For Making Presentations Memorable^62 Tips for Using Webinars for Internal Communications^7 Benefits of Using Presenter Video in Webinars^7 Best Practices for Using Video in Online Training^7 Essential Gadgets and Apps for Business Travel^7 Reasons to Turn On Your Webcam^7 Secrets of Prospecting Ninjas^7 Smart Tips for Choosing an Audio Conferencing Solution^7 Steps to ITSM Goodness^7 Tips for an Effective Video Conferencing Policy^7 Tools for Creating Visual Presentations that Engage^7 Tools for Wide-Eyed Webinar Engagement ^7 Vital Tips for Video Meeting Sales Success^8 Ways to Work Smarter, Live Better and be More Productive^9 Technology Trends Affecting Webinars Now^A Geek Leader's Guide to Influencing Business People^A Geek’s Guide to Presenting to Business People^A Practical Step-By-Step Guide to Sensible Service Management^A Quantitative Look at the Future of Customer Support^A Simple Formula for a More Efficient Workstyle^A Solution for Faster IT Issue Resolution^A Step-by-Step Guide to Hosting Successful Webinars^Advance Your Tech Career in One Simple Step^Aligning Customer Support to Customer Preferences^An Actionable Game Plan for Effective Support Teams^An Often Overlooked Solution to Faster Resolutions^Anatomy of Support Desk 2.0^Are You a Collaborative Leader?^Avoiding the Hidden Cost of Onboarding New Service Agents^Best Practices for Social Selling and Marketing^Best Practices for Working on the Go^Bring Your Own Device (BYOD): Hot or Not?^Build Your Social Media Influence and Leadership^Buyer's Guide for Collaboration^Citrix Collaboration Tools^Citrix Earns Global Web Conferencing Leadership Award^Citrix GoToAssist Security White Paper^Citrix Online Named a Leader in Web Conferencing^Collaboration in Culture and Practice^Confessions of a Support Center Professional^Creating and Monitoring Customer Satisfaction^Creating Presentations that Persuade ^Customer Support Agent Playbook: Best Practices for Optimal Performance^Customer-Centric Support: The Key to Customer Loyalty^Dealing with Scrooge and Other Villains: A Holiday Course in Difficult People^Do You Have the IT for the Coming Digital Wave?^Driving IT help desk efficiency with customer-centric remote support^Effectively Evaluating Business Partnerships^Empowering the Cloud Worker^Enterprise 2020: Examining Citrix's View of the Road Ahead for the Knowledge Worker^Evaluating Secure Remote Access Models^Freemium v Desktop Video Conferencing: What It Means to Be Built for Business^From Builders to Pickers: How to Adapt to the Changing Role of IT^From Monologue to Dialogue: Adding Interactions to Your Presentations^Getting the Seasoned Professional to Engage in Training^Giving Corporate Communications the Makeover It Needs^GoToAssist Corporate Fact Sheet^GoToAssist Corporate FastChat Fact Sheet^GoToAssist Remote Support HIPAA Compliance Guide^GoToAssist Security White Paper^GoToMeeting and HIPAA Compliance^GoToMeeting and ShareFile^GoToMeeting Starts Your Meetings Up to 11 Times Faster than WebEx^GoToTraining Video Quick Start Guide^GoToTraining with HDFaces Fact Sheet^GoToWebinar Video Quick Start Guide^GoToWebinar with HDFaces Fact Sheet^Grow Your Business with Existing Customers^HDI Report: Providing Remote Support to Customers^HDI Research Corner: An In-Depth Look at Multi-Channel Support^How CIOs Can Change the Game^How GoToAssist Is Like the Swiss Army Knife of IT Support^How To Be Persistent without Being a Pest^How to Boost Your Sales Success in a Stagnant Economy^How to Build Teams That Get Things Done: A Case Study^How to Build Teams That Get Things Done: Operations Essentials^How To Build Teams that Get Things Done: Planning Ahead^How To Build Your Content Marketing Hub^How to Cost Effectively Conduct Global Business^How to Create The Best Video Chat Experience^How To Design a Positive & Inspiring Workspace at Home^How to Develop a Social Learning Lab^How to Dictate Copy to Your Mac or PC Through Your Mobile Device^How To Earn the Gold Medal in Mobile Working - Part 1^How To Earn the Gold Medal in Mobile Working - Part 2^How to effectively add video into eLearning^How to Foster Engaged Employees in a Global Work Environment^How To Get a Better ROI from Webinars in 2012^How To Get Better Leads from Webinars with Less Effort^How To Get Rid of Stage Fright before Your Next Presentation^How to get the most out of your GoToMeeting trial^How To Give a Killer Presentation^How to Implement a Multi-Option Customer Support Strategy^How To Increase Your Sales Close Rates with GoToMeeting^How To Lead Freelance or Unconventional Teams^How to Leverage Social Media with Real-Time Collaboration Tools^How to Look Your Best in Video Chats^How To Make Business Introductions Online^How to manage GoToMeeting Accounts^How to perfect your body language for online presentations^How To Replace Top-Down Training with Collaborative Learning^How To Revamp Corporate Communications in the New Year^How to Screen, Attract and Retain Top Support Talent^How To Simplify Corporate Learning with LMS Cloud Connector ^How To Stay Covered in the Mobile Work Downpour^How To Succeed in a World Gone Mobile^How To Turn One Idea into Multiple Content Marketing Assets^How To Use LinkedIn for Sales^How To Use Podio and ShareFile for Your Webinar Program^How Webinars Save You Time, Money and Carbon Emissions^Increase Patient Care Services without Inflating Costs^Integrating Social into Business with Social Collaboration Tools^IT Humor: 8 Cartoons About Common IT Issues^IT Security - No Laughing Matter?^It's Full Steam Ahead for Enterprise Mobility in 2013^ITIL in 30 Seconds^Learning Industry Trends for 2012^Learning on the Move^LinkedIn Sales Secrets Revealed^Living With BYOD in Your Organization^Loving Geeks - The Unsung Heroes of Romance^Making The Most of Webinars^Managers: The Secret Weapon to Developing Better Employees^Managing Communication Styles, Preferences and Technology^Meeting Design for Businesses Large and Small^Missed Opportunities: Why Webinar Attendees Leave Early^Modern Tools to Keep Teams Connected^New Client Relationships - What to do after they say "yes"^New Demands for Service Excellence Push Companies to Rethink Support^Next Level Service Desk Strategies^Online Learning 2.0: Technologies and Trends ^Online Training Made Easier with Video^Online Video Meetings: Success in 9 Steps^Power Collaboration: Tools, Tips and Resources for Sharing Ideas, Leading Teams and Getting Things Done^Powering today’s workstyles: Citrix online services^Public “Work” Announcement for IT: You Are Now Free to Leave the Office^Raise Team Productivity with Citrix Collaboration Tools^Recruit and Build the Right Team for Your Support Organization^Reducing Presenteeism: At Work--But Out of it^Remote Support: Fast Just Got Faster!^Sales Tools for 2013: Why Web Conferencing is the Key to Closing More Deals^Selling to Geeks: 5 Strategies for Closing Deals^Service Desk 2.0: How to Achieve Service Excellence in 2013 and Beyond^Setting Up for Blended Events^Shaping Future Tech Leaders: Making Your Mark in an Ephemeral Industry^Showing a Return on Investment for Your Service Desk^Snapshot of Support Industry Trends and Customer Preferences^Star Trek Yourself Out with GoToAssist^Steve Farber's The Daily Handbook for Extreme Leaders^Support Manager Part III: Skills Training vs. Smile Training^Support-on-the-Go: Using Mobile Devices to Provide End-User Support^Surviving Workplace Zombies^Taking Breaks at Work^The 10 Worst IT Collaboration Offenses^The 5 Signs You're Paying Too Much for Audio Conferencing^The 5 Things You Must Know about Webinar Audio^The 7 Biggest Mistakes You Can Make in Web Conferences^The Anywhere Worker: Essential Tools to Keep Teams Connected^The Benefits of Adding Integrated Audio to GoToMeeting, GoToWebinar and GoToTraining^The Business Transition from Room-Based to Desktop Video Conferencing^The Citrix Business Guide for Surviving the 2012 Olympics^The Complete Guide to Purposeful Customer Support Practices^The Dos and Don'ts of Valentine's Day Video Chats^The Funny Facts about Video Conferences^The Future of Online Video Meetings^The Future of Work is Now^The Future of Work Report^The Global Business Collaboration Toolset Every Company Needs^The Integrated Service Desk: 4 Ways to Improve Processes and Consolidate Systems^The Leadership Handbook^The Manager's Guide to Leading Team under Flexible Work Arrangements^The Modern Model for Learning in the Digital Age^The Modern Way to Extend Your Company Culture^The New Formula for Generating High Quality Leads^The Online Meeting Checklist^The Power User's Guide to Successful Webinars^The Recipe for Work-Life Balance during the Holidays^The Rewired Resolution: 8 Ways to Work Smarter^The Road Ahead for the Knowledge Worker^The ROI of Online Events in 2013^The Secret Formula for Online Training Presentations that Engage^The Secret Formula for Webinar Presentations that Work Every Time^The Strategies and Payoffs of Streamlining and Analyzing Webinar Data^The Top 12 Trends for Inside Sales in 2012^The Truth About Working From Anywhere^The When and When Not To Guide for Video Conferencing^The Working Parent's Guide to Workshifting^The Zappos Experience: 5 Principles to Inspire, Engage and Wow^Tips for Working Parents^Top 7 FAQs for GoToAssist Service Desk^Top 7 IT Communities to Know^Tops Tips for a Great Video Meeting^Two Tools for a More Productive Workday^Using "Moneyball" Tactics to Build a Winning Sales Team^We Play Well With Others: GoToWebinar Integrations^Webinar Marketing: From Novel to Normal^What IT Pros Need to Know about Windows 8: Just the FAQs^What Makes a Collaboration Champion?^What Salespeople Need to Know about Video Conferencing^What the corporate admin center means for IT managers^What's the Future of Business? - Chapter 15^What's Working and What's Not in Online Training^What's Working in Small Business Webinars^When It's Time for A New Service Desk Solution^Why Corporate Training is Broken and How to Fix It^Why First Contact is Your Best Hope for Driving Technology Adoption^Why You Can't Afford to Ignore Video Conferencing^Work: It's a Thing You Do, Not a Place You Go^Working in a Winter Wonderland^Workplace Mobility and Small Business^Workshifting Benefits: The Bottom Line^[infographic] GoToMyPC: Supporting Mobile Workstyles Since 2001^[infographic] If Don Draper Worked Today: A 1962 vs. 2012 Workplace^[Infographic] Stop, Collaborate, and Listen^[Infographic] The Business Value of a Face-to-Face Conversation

Papers & Reports

3 Behaviors of Virtual Instruction Experts

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3 Behaviors that will help you become an expert online instructor with GoToTraining.


How to effectively add video into eLearning

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A guide for trainer's looking to add video into their eLearning programs including video streaming, video conferencing, and on-demand video.


How to get the most out of your GoToMeeting trial

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A step-by-step guide to show you how to get the most out of your GoToMeeting 30 day free trial

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