Papers & Reports
7 Steps to ITSM Goodness
IT management consultant Barclay Rae summarizes seven fundamentals for IT service management.
Dealing with Scrooge and Other Villains: A Holiday Course in Difficult People
Learn how to warm up your interpersonal skills and deal with those customers, co-workers, or bosses who never got the memo.
Citrix GoToAssist Security White Paper
This guide is for Citrix GoToAssist customers and other stakeholders who need to understand how GoToAssist impacts information security risk and compliance in their environment.
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