Resources


10 Ideas for Using Webinars to Grow Your Business^10 Online Meeting Tips and Tricks^10 Secrets to Customer Retention and Satisfaction^10 Things You Can Do to Get a Promotion^10 Things You Can Do to Turn Useless Meetings into Productive Ones^10 Things You Need to Know to Advance Your IT Career^10 Things You Should Do To Make Your Online Trainings Better^10 Things You Should Know About Being an Epic IT Manager^10 Things You Should Know About Starting an IT Consulting Business^10 Tips for Hosting Killer Online Sales Demos^10 Tips for Keeping Control of Your Online Meetings^10 Ways to Transform Your Business by Embracing Flexible Work^10 Webinar Tips and Tricks^102 Tips for Online Meetings^2 Ways to Build a Motivated Team (On the Cheap)^2012 Sales Management Insights^2012 Sales Performance Optimization Study^3 Behaviors of Virtual Instruction Experts^3 Big Ideas to Build Trust In the Workplace^3 Differences Between Managers and Leaders^3 Elements Every Business Continuity Plan Must Have^3 Fundamental Approaches to Influencing and Building a Revolutionary Team^3 Reasons IT Managers Love GoToAssist^3 Reasons Why IT Pros Choose GoToAssist Over the Competition^3 Service Desk Predictions for 2013^3 Simple Steps to Move Training Online^3 Steps to Drive Service Performance Improvements^3 Things To Do Before, During and After a Webinar^3 Tips for Getting Better Insights from Webinar Attendees^4 Questions Every Sales Manager Needs to Ask About Audio Conferencing^4 Steps to Transforming Dysfunctional Teams^4 Ways to Boost Support Agent Morale^4 Ways To Take Your Company from Good to Awesome^5 Myths about IT as a Service — Don’t Be Fooled^5 Myths about Leading Virtual Teams^5 Profit-Generating Tactics for IT Consultants^5 Reasons Why Your IT Pro Isn’t So Different from James Bond^5 Secrets of Successful Selling (over Video!)^5 Steps to Attract Your Target Audience to Your Next Webinar^5 Steps to Moderating a Webinar^5 Strategies for Designing and Delivering High-Quality Online Instruction^5 Techniques to Deliver an Effective Virtual Class^5 Techniques To Design Interactive Online Training^5 Things To Do In Your Next Online Training^5 Tips for Better Audio in Online Events^5 Tips for Better Audio in Your Next Online Meeting^5 Tips for Better Webinar Audio^5 Tips for Better Work-Life Fit^5 Tips for Helping Geeks Transition into Management^5 Tips for Setting Up an Effective Video Conference Policy^5 Ways To Use Video In Webinars^50 Things You Need to Know to be a Top IT Pro^6 Features That Will Make You Love GoToAssist Service Desk^6 Keys to Delivering the Perfect Online Presentation with Video^6 Misconceptions About the Cloud^6 Steps to Promoting Your Online Event Like a Social Media Maven^6 Steps to Using Social Media to Promote Internal Webinars^6 Strategies to Keep Your IT Career Secure (and Lucrative)^6 Tips For Making Presentations Memorable^62 Tips for Using Webinars for Internal Communications^7 Benefits of Using Presenter Video in Webinars^7 Best Practices for Using Video in Online Training^7 Essential Gadgets and Apps for Business Travel^7 Reasons to Turn On Your Webcam^7 Secrets of Prospecting Ninjas^7 Smart Tips for Choosing an Audio Conferencing Solution^7 Steps to ITSM Goodness^7 Tips for an Effective Video Conferencing Policy^7 Tools for Creating Visual Presentations that Engage^7 Tools for Wide-Eyed Webinar Engagement ^7 Vital Tips for Video Meeting Sales Success^8 Ways to Work Smarter, Live Better and be More Productive^9 Technology Trends Affecting Webinars Now^A Geek Leader's Guide to Influencing Business People^A Geek’s Guide to Presenting to Business People^A Practical Step-By-Step Guide to Sensible Service Management^A Quantitative Look at the Future of Customer Support^A Simple Formula for a More Efficient Workstyle^A Solution for Faster IT Issue Resolution^A Step-by-Step Guide to Hosting Successful Webinars^Advance Your Tech Career in One Simple Step^Aligning Customer Support to Customer Preferences^An Actionable Game Plan for Effective Support Teams^An Often Overlooked Solution to Faster Resolutions^Anatomy of Support Desk 2.0^Are You a Collaborative Leader?^Avoiding the Hidden Cost of Onboarding New Service Agents^Best Practices for Social Selling and Marketing^Best Practices for Working on the Go^Bring Your Own Device (BYOD): Hot or Not?^Build Your Social Media Influence and Leadership^Buyer's Guide for Collaboration^Citrix Collaboration Tools^Citrix Earns Global Web Conferencing Leadership Award^Citrix GoToAssist Security White Paper^Citrix Online Named a Leader in Web Conferencing^Collaboration in Culture and Practice^Confessions of a Support Center Professional^Creating and Monitoring Customer Satisfaction^Creating Presentations that Persuade ^Customer Support Agent Playbook: Best Practices for Optimal Performance^Customer-Centric Support: The Key to Customer Loyalty^Dealing with Scrooge and Other Villains: A Holiday Course in Difficult People^Do You Have the IT for the Coming Digital Wave?^Driving IT help desk efficiency with customer-centric remote support^Effectively Evaluating Business Partnerships^Empowering the Cloud Worker^Enterprise 2020: Examining Citrix's View of the Road Ahead for the Knowledge Worker^Evaluating Secure Remote Access Models^Freemium v Desktop Video Conferencing: What It Means to Be Built for Business^From Builders to Pickers: How to Adapt to the Changing Role of IT^From Monologue to Dialogue: Adding Interactions to Your Presentations^Getting the Seasoned Professional to Engage in Training^Giving Corporate Communications the Makeover It Needs^GoToAssist Corporate Fact Sheet^GoToAssist Corporate FastChat Fact Sheet^GoToAssist Remote Support HIPAA Compliance Guide^GoToAssist Security White Paper^GoToMeeting and HIPAA Compliance^GoToMeeting and ShareFile^GoToMeeting Starts Your Meetings Up to 11 Times Faster than WebEx^GoToTraining Video Quick Start Guide^GoToTraining with HDFaces Fact Sheet^GoToWebinar Video Quick Start Guide^GoToWebinar with HDFaces Fact Sheet^Grow Your Business with Existing Customers^HDI Report: Providing Remote Support to Customers^HDI Research Corner: An In-Depth Look at Multi-Channel Support^How CIOs Can Change the Game^How GoToAssist Is Like the Swiss Army Knife of IT Support^How To Be Persistent without Being a Pest^How to Boost Your Sales Success in a Stagnant Economy^How to Build Teams That Get Things Done: A Case Study^How to Build Teams That Get Things Done: Operations Essentials^How To Build Teams that Get Things Done: Planning Ahead^How To Build Your Content Marketing Hub^How to Cost Effectively Conduct Global Business^How to Create The Best Video Chat Experience^How To Design a Positive & Inspiring Workspace at Home^How to Develop a Social Learning Lab^How to Dictate Copy to Your Mac or PC Through Your Mobile Device^How To Earn the Gold Medal in Mobile Working - Part 1^How To Earn the Gold Medal in Mobile Working - Part 2^How to effectively add video into eLearning^How to Foster Engaged Employees in a Global Work Environment^How To Get a Better ROI from Webinars in 2012^How To Get Better Leads from Webinars with Less Effort^How To Get Rid of Stage Fright before Your Next Presentation^How to get the most out of your GoToMeeting trial^How To Give a Killer Presentation^How to Implement a Multi-Option Customer Support Strategy^How To Increase Your Sales Close Rates with GoToMeeting^How To Lead Freelance or Unconventional Teams^How to Leverage Social Media with Real-Time Collaboration Tools^How to Look Your Best in Video Chats^How To Make Business Introductions Online^How to manage GoToMeeting Accounts^How to perfect your body language for online presentations^How To Replace Top-Down Training with Collaborative Learning^How To Revamp Corporate Communications in the New Year^How to Screen, Attract and Retain Top Support Talent^How To Simplify Corporate Learning with LMS Cloud Connector ^How To Stay Covered in the Mobile Work Downpour^How To Succeed in a World Gone Mobile^How To Turn One Idea into Multiple Content Marketing Assets^How To Use LinkedIn for Sales^How To Use Podio and ShareFile for Your Webinar Program^How Webinars Save You Time, Money and Carbon Emissions^Increase Patient Care Services without Inflating Costs^Integrating Social into Business with Social Collaboration Tools^IT Humor: 8 Cartoons About Common IT Issues^IT Security - No Laughing Matter?^It's Full Steam Ahead for Enterprise Mobility in 2013^ITIL in 30 Seconds^Learning Industry Trends for 2012^Learning on the Move^LinkedIn Sales Secrets Revealed^Living With BYOD in Your Organization^Loving Geeks - The Unsung Heroes of Romance^Making The Most of Webinars^Managers: The Secret Weapon to Developing Better Employees^Managing Communication Styles, Preferences and Technology^Meeting Design for Businesses Large and Small^Missed Opportunities: Why Webinar Attendees Leave Early^Modern Tools to Keep Teams Connected^New Client Relationships - What to do after they say "yes"^New Demands for Service Excellence Push Companies to Rethink Support^Next Level Service Desk Strategies^Online Learning 2.0: Technologies and Trends ^Online Training Made Easier with Video^Online Video Meetings: Success in 9 Steps^Power Collaboration: Tools, Tips and Resources for Sharing Ideas, Leading Teams and Getting Things Done^Powering today’s workstyles: Citrix online services^Public “Work” Announcement for IT: You Are Now Free to Leave the Office^Raise Team Productivity with Citrix Collaboration Tools^Recruit and Build the Right Team for Your Support Organization^Reducing Presenteeism: At Work--But Out of it^Remote Support: Fast Just Got Faster!^Sales Tools for 2013: Why Web Conferencing is the Key to Closing More Deals^Selling to Geeks: 5 Strategies for Closing Deals^Service Desk 2.0: How to Achieve Service Excellence in 2013 and Beyond^Setting Up for Blended Events^Shaping Future Tech Leaders: Making Your Mark in an Ephemeral Industry^Showing a Return on Investment for Your Service Desk^Snapshot of Support Industry Trends and Customer Preferences^Star Trek Yourself Out with GoToAssist^Steve Farber's The Daily Handbook for Extreme Leaders^Support Manager Part III: Skills Training vs. Smile Training^Support-on-the-Go: Using Mobile Devices to Provide End-User Support^Surviving Workplace Zombies^Taking Breaks at Work^The 10 Worst IT Collaboration Offenses^The 5 Signs You're Paying Too Much for Audio Conferencing^The 5 Things You Must Know about Webinar Audio^The 7 Biggest Mistakes You Can Make in Web Conferences^The Anywhere Worker: Essential Tools to Keep Teams Connected^The Benefits of Adding Integrated Audio to GoToMeeting, GoToWebinar and GoToTraining^The Business Transition from Room-Based to Desktop Video Conferencing^The Citrix Business Guide for Surviving the 2012 Olympics^The Complete Guide to Purposeful Customer Support Practices^The Dos and Don'ts of Valentine's Day Video Chats^The Funny Facts about Video Conferences^The Future of Online Video Meetings^The Future of Work is Now^The Future of Work Report^The Global Business Collaboration Toolset Every Company Needs^The Integrated Service Desk: 4 Ways to Improve Processes and Consolidate Systems^The Leadership Handbook^The Manager's Guide to Leading Team under Flexible Work Arrangements^The Modern Model for Learning in the Digital Age^The Modern Way to Extend Your Company Culture^The New Formula for Generating High Quality Leads^The Online Meeting Checklist^The Power User's Guide to Successful Webinars^The Recipe for Work-Life Balance during the Holidays^The Rewired Resolution: 8 Ways to Work Smarter^The Road Ahead for the Knowledge Worker^The ROI of Online Events in 2013^The Secret Formula for Online Training Presentations that Engage^The Secret Formula for Webinar Presentations that Work Every Time^The Strategies and Payoffs of Streamlining and Analyzing Webinar Data^The Top 12 Trends for Inside Sales in 2012^The Truth About Working From Anywhere^The When and When Not To Guide for Video Conferencing^The Working Parent's Guide to Workshifting^The Zappos Experience: 5 Principles to Inspire, Engage and Wow^Tips for Working Parents^Top 7 FAQs for GoToAssist Service Desk^Top 7 IT Communities to Know^Tops Tips for a Great Video Meeting^Two Tools for a More Productive Workday^Using "Moneyball" Tactics to Build a Winning Sales Team^We Play Well With Others: GoToWebinar Integrations^Webinar Marketing: From Novel to Normal^What IT Pros Need to Know about Windows 8: Just the FAQs^What Makes a Collaboration Champion?^What Salespeople Need to Know about Video Conferencing^What the corporate admin center means for IT managers^What's the Future of Business? - Chapter 15^What's Working and What's Not in Online Training^What's Working in Small Business Webinars^When It's Time for A New Service Desk Solution^Why Corporate Training is Broken and How to Fix It^Why First Contact is Your Best Hope for Driving Technology Adoption^Why You Can't Afford to Ignore Video Conferencing^Work: It's a Thing You Do, Not a Place You Go^Working in a Winter Wonderland^Workplace Mobility and Small Business^Workshifting Benefits: The Bottom Line^[infographic] GoToMyPC: Supporting Mobile Workstyles Since 2001^[infographic] If Don Draper Worked Today: A 1962 vs. 2012 Workplace^[Infographic] Stop, Collaborate, and Listen^[Infographic] The Business Value of a Face-to-Face Conversation

Papers & Reports

5 Tips for Setting Up an Effective Video Conference Policy

View Paper (PDF)

In this original article from Venture Beat, learn how to establish a video conferencing policy for your company in just five steps.


How to Build Teams That Get Things Done: Operations Essentials

View Paper (PDF)

In the second article of three on building superior virtual teams, managers will learn the recommended operations to motivate, connect and empower their teams.


How to Boost Your Sales Success in a Stagnant Economy

View Paper (PDF)

Find out how video conferencing is helping sales teams meet higher quotas in 2012.

Latest Product Videos